Return & Exchange Policy
At St. Samuel Orthodox Store, your satisfaction is our priority.
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We strive to ensure every item reaches you in perfect condition. If there is any fault or mistake from our side, we’ll cover all shipping costs to either exchange the item or send a brand new replacement depending on the situation.
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If the return/exchange is due to personal reasons (wrong size ordered, changed mind, etc.), customers are responsible for shipping both ways.
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Please contact us within 7 days of receiving your order to start the return or exchange. Items must be unused and in original condition.
To begin the process, please email our support team with your order number, photos of the item (if damaged), and a short description. For exchanges we will advise available sizes or replacement options. After verification we will issue return instructions and, where applicable, arrange prepaid shipping.
We aim for a smooth, respectful process — your peace of mind matters to us.